Have an issue with an order.

[jaeyyy]

Received a wrong item. Can't get a hold of customer service.

[LaurieBT]

@jaeyyy, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number and details of the issue, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[jaeyyy]

I've sent a PM.