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Post in Customer Support
caseycasey96
NEWCOMER I
‎02-17-2023 05:23 PM
‎02-17-2023 05:23 PM

Has anyone else samples he completely wrong?

My past two orders have given me completely wrong samples 😞 they have all been perfumes when I’ve requested eyeshadow/skincare/ etc samples. I know they’re free but I’m still a little disappointed. 

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DaneeBT
MOD
‎02-17-2023 05:42 PM
‎02-17-2023 05:42 PM

Re: Has anyone else samples he completely wrong?

Hi @caseycasey96

 

I'm sorry to hear that! Please note, substitutions will be made for out-of-stock samples. This is listed on our website here > https://www.sephora.com/beauty/samples-promotion#FreeSamples And on our samples page here > https://www.sephora.com/beauty/free-beauty-samples  I understand this is disappointing and I'm sorry we were unable to send the ones you originally selected!

 

Regards,

Danee

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