Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

Has anyone else samples he completely wrong?

My past two orders have given me completely wrong samples 😞 they have all been perfumes when I’ve requested eyeshadow/skincare/ etc samples. I know they’re free but I’m still a little disappointed. 

Tags:

Re: Has anyone else samples he completely wrong?

Hi @caseycasey96

 

I'm sorry to hear that! Please note, substitutions will be made for out-of-stock samples. This is listed on our website here > https://www.sephora.com/beauty/samples-promotion#FreeSamples And on our samples page here > https://www.sephora.com/beauty/free-beauty-samples  I understand this is disappointing and I'm sorry we were unable to send the ones you originally selected!

 

Regards,

Danee

Conversation Stats
  • 1 reply
  • 194 views
  • 0 Hearts Given
  • 2 Contributors