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Post in Customer Support

Has anybody else experienced glitch issues when using the โ€œchat with other shoppersโ€ feature here in the community section?

This community section is so fun!!! But it seems to be so laggy and has not been updated since it was even first made it feels!!! Sephora needs to update their website!!! I have attached images of what Iโ€™m referring to. I will try to respond to a direct message between someone whoโ€™s messaged me back after I have answered a question they sent..... and after I click the little โ€œmessage bubbleโ€ icon... itโ€™ll take me to our convo..... and Iโ€™ll click on the text area to start writing... and then the page will shoot up.... and the text bar will then disappear behind half of a white screen.... and then Iโ€™ll click โ€œdoneโ€ to drop it back down again.... and then the text bar for me to type anything will just be completely gone!!! Like Iโ€™ll be scrolled down to the very bottom of the convo and there will be no text bar!!! And I have closed the app.. even tried on the website version... and it just continues this on and on.

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