Gift Card only has 13 digits

[deathica]

I received a gift card that I wanted to use and it only has 13 digits instead of the 16 it is supposed to have. I scratched off the back myself and it has an 8 digit pin number which seems normal. How can I go about resolving this issue? Thanks!

[LaurieBT]

Hi @deathica, I'm sorry to hear this! The pin should be 8 digits. The gift card number should be 16 digits. I'm happy to see if we're able to assist. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie