Gift Card Balance Says Zero Dollars????

[JudiSochi]

I received a Sephora gift card as a birthday gift and recently tried to use it at a Sephora. I literally took my time and walked around the store in search of a few products that I needed only to be told that my gift card had a balance of $0. Super embarrasing... fortunately for me, I did not come empty handed and handed over my credit card for payment processing. 

Nonetheless, I attempted to reach out to customer service and was told that I should reach out to the individual who gifted me the card so that they could look into it. Who does that? I decided to do a quick google search and surprise surprise... this has been an ongoing issue for quite some time. What is the remedy for this? I don't think it's fair that my friend's hard earned $100 goes to waste over some known Sephora gift card issue. 

[LaurieBT]

@JudiSochi, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this.

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!