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Post in Customer Support

Free sample out of stock after placing my order

Hi there,

 

My order was placed yesterday and it's current status is 'in progress', but one of the free samples I chose is out of stock. Since it's just a free sample, I wonder if I'll just be given another random sample, or if my order will have to wait for it to restock. I really hope it's not the second case because I'm kind of in a hurry to get my stuff for a big event coming up.

 

Thank you

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RE: Free sample out of stock after placing my order

I believe that if it’s just one of the 3 free samples that you choose at the end of the order then they’ll just send it along with something else. If it’s a different free sample that required a code then I believe they might just sent it along without the sample or include something else. It should get to you at the same time
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