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Post in Customer Support

Foundation return policy

So, I’m a very VERY pale girl. Specifically stating, my normal foundation and shade is the Urban Decay Stay All Night Foundation in 0.5. However, I used a lotion tanner for maybe 2 months or so and therefore had to use shade 4 whenever I did my makeup. I am no longer tanning and have at least half of my foundation left! I was wondering if I went to my local Sephora if I would be able to exchange it for the same amount in a shade that matches my skin tone — I feel as if receiving a whole product would be unfair, and totally would be fine with receiving tester product or even the sample pots worth of foundation. If not, I understand but I have hope! 

Re: Foundation return policy

Hi @xkittenprincess,


It sounds like the foundation might be out of Sephora's return/exchange timeframe of 60 days, and Sephora cannot sell tester products to clients. I hope this clarifies! 🙂


- Laurie  

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