Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Faulty Anastasia Brow Wiz???

I've used anastasia brow wiz for years, unfortunately the last two that I've bought were strangely brittle and keeps breaking. I love this product but the last two that i bought were just unusable. The product won't stay inside the pencil. I always make sure my pencil is retracted before I draw on my eyebrows but the last one I used once before it broke. Is this just a faulty product? Has anybody else have similar issues with this product recently? And is it possible to get it refunded?

Re: Faulty Anastasia Brow Wiz???

Yes! I've experienced this a few times. My recent purchase I bought only a week ago, it is completely broken, only had a tiny piece of the actual pencil part, etc.  I'm so disappointed. What a waste of money. 

Re: Faulty Anastasia Brow Wiz???

Hi @ComedySho

 

Sorry to hear that! I will send you a PM.


Regards,

Danee

Re: Faulty Anastasia Brow Wiz???

Hi @imtakis,

 

I'm sorry to hear this! I'll take a look further and I'll send you a private message to help shortly.

 

Best regards,

Laurie

3 Replies
Conversation Stats
  • 3 replies
  • 780 views
  • 1 Hearts Given
  • 4 Contributors
testing