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Post in Customer Support
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Fake or Original?

• Hourglass Veil Mineral Primer, 60 ml

• delivered from Sephora Canada

 

My order was delivered today and as soon as I opened the box I noticed something was off.

 

Package was different... and it doesn’t have a instruction (the thin paper saying ingredients, directions, etc.).

 

It has a sticker on it instead of printing as you see on the picture below.

The product delivered today has a sticker on it as if it needs a correction...The product delivered today has a sticker on it as if it needs a correction...

 

The other side: there is a sticker too...The other side: there is a sticker too...

 

The product from Sephora Canada website: It doesn’t have a sticker on it.The product from Sephora Canada website: It doesn’t have a sticker on it.

 

I don’t think it is a counterfeit, but I want to make sure if the right product has been delivered.

I wish I can go check it at the store, but I am not sure when the stores will reopen under COVID-19.

Re: Fake or Original?

Hi @HappyGina,

 

I'm sorry for any confusion! Laws regarding SPF labeling differ between the US and Canada, and this is reflected in the product packaging you received.

 

Warm regards,

Laurie

1 Reply
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  • The product from Sephora Canada website: It doesn’t have a sticker on it.
  • The product delivered today has a sticker on it as if it needs a correction...
  • The other side: there is a sticker too...
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