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Post in Customer Support
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Expired product

I brought a Bobbi Brown Intensifying Long-Wear Mascara, along with other products a few days ago. I received the package today, but ended up with disappointment. I checked the batch code, which is A22, on several different websites. I CAN NOT BELIEVE MY EYES! I found the Mascara was produced in February 2012, which means it is SIX YEARS OLD now!!!! And the smell of the mascara is abnormal. I really really do not understand how can these expired products still exist in Sephora’s inventory and what's worse, they can still be sold to customers! One of my friends just got a close to expiration date product from Sephora and now this happened to me again.

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1 Reply

Re: Expired product

Hi @Kkkk666,

 

It appears you've been assisted with this and you'll be in touch with someone shortly. 🙂

 

Best Regards,

 

❤️ Raquel

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