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Post in Customer Support

Expired Points

It’s really upsetting that I lost 1176 points with no reminder alerts or emails of any sort. Of course with the pandemic makeup shopping for me has gone down. I sign in today to treat myself and shop and see that all my points expired in January 2021. Very disappointing. 


Re: Expired Points

Hi @cmvierab,


I'm sorry for the trouble as points will expire if your account has been inactive for 12 consecutive months or more. You can keep your account active by making a purchase or redeeming a reward or the birthday gift. I'll take a look further and I'll send you a message.


Warm regards,


Re: Expired Points

Hey, Yes I see that you honored my points and I used them. Thank you!!    





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