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Exchange - Online/In Store

Does anyone know if you can exchange a .com purchase at a Sephora Store?  I recieved a damaged product from the VIB sale today and see that my local store now has it.  I read that they may not honor the sale price and may have you pay the difference? Most of the time I would just try tofix the shadow myself but the black is in all other colors unnamed.jpg

RE: Exchange - Online/In Store

Yes you can, I’ve done before just make sure to take the piece of paper that came with the order (like a detailed receipt??! I can’t remember the name) and they will be able to help you, also, sorry about your palette 😢😢 it breaks my heart to see that photo

Re: RE: Exchange - Online/In Store

Thanks for answering! I had no problems exchanging in store, they were wonderful! Luckily I was able to snag a new one that is perfect! 🙂 

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