Error codes with app

[littleRed40]

Good morning, I like many others seem to have a problem with the app. I have unistalled and re installed twice and still am having problems. Will this be sorted before the sale?

Thanks

[DumpTrump]

App does not work on an ipad. I am unable to log in, and get the following error, WHICH IS EASILY FIXED by a decent app developer. 

"Response could not be serialized, input data was nil or zero length."

My ipad is up to the minute, my wifi is great, and everything else works just fine. But the Sephora app is not Apple friendly at all.

[Jesskiz]

Hi- did Sephora not fix this? Months later I am not receiving the same message

[LaurieBT]

@Jesskiz, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[DaneeBT]

@DumpTrump Oh no! It looks like your private messages are currently turned off. Please send me a private message with additional details or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

[DumpTrump]

Thank you for responding! I have turned on private messages. Please respond via message so I know this isn't some scammer's phone number (sorry, it's a must-do nowadays)

[LaurieBT]

Hi @DumpTrump,

I'm happy to assist! Danee and I are both Moderators here in the Community as indicated by the "Mod" badge on our profiles. This means we work for Sephora's customer support team. I'll send you a message shortly to assist.

Best,

Laurie

[LaurieBT]

Hi @littleRed40,

I'm sorry about this and thank you for reaching out to us! Our IT teams are working to fix this as quickly as possible and I'll send you a message shortly to follow up. In the meantime, please use the mobile browser or desktop browser. 

Best regards,

Laurie 

[JessAnds]

Hey @LaurieBT - it doesn’t appear to be working on mobile or desktop top either 🙃

[LaurieBT]

Hi @JessAnds, it looks like your private messages are turned off. If you would like to send me a private message with more details, I'll be happy to look into this further. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available.

Best regards,

Laurie   

[gemgrl0611]

App not working for me either! PLEASE help. 

[keelybt]

@gemgrl0611 I will send you a PM.