Emails about product I did not order

[cj2019]

I continue to receive emails from shop@s.sephora.com about items I have not viewed, purchased, or added to my cart. No one has been using my account (which is connected to my email) to place orders and I have no mysterious charges on my card.

I called customer service the other day and they told me it may be a glitch within the app (?). I would appreciate some insight into why this keeps happening. I have changed my email password just to be safe. Thanks!

 

[Waterdrops]

Exact same happening here. Has been going on for a little bit, both about items that “I just picked out” and asking me to review items “I just purchased”. I HAVE had my Sephora account hacked previously so every time I get these emails it causes quite a panic that it is happening again. Can someone advise why these emails are so wrong? 

[DaneeBT]

@Waterdrops I received your PM but I'm not able to reply as your private messages are currently turned off. For further assistance, please contact us via phone or via live chat. Thanks!

[DaneeBT]

@Waterdrops It looks like your private messages are currently turned off. Please send me a private message with your registered email address and additional details or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

[DaneeBT]

@cj2019 Oh no! I'll send you a PM.