Here's the entire conversation we had: (I even included a picture of my bank transactions)
Live Beauty Help
Hi there. What can we help you with today?
26 mins ago
Customer Service
26 mins ago
Live Beauty Help
Hi there. What customer service question can we help you with today?
26 mins ago
Something Else
26 mins ago
Live Beauty Help
Please provide your order number, otherwise type 'not available'.
26 mins ago
Order ######
26 mins ago
Live Beauty Help
How can we help you today?
26 mins ago
I have 2 separate pending charges from Sephora in my bank account
26 mins ago
Live Beauty Help
Please allow us one moment while we connect you with an agent.
26 mins ago
One for $231 (order total) and one for $205
25 mins ago
I would assume one is the charge without the item shipped separately
25 mins ago
And one is the total charge.
25 mins ago
Can you tell me why Sephora is making transactions in my account for $400+
25 mins ago
This is not right.
25 mins ago
Shanise, Sephora Beauty Advisor
Hello! I am reviewing your request and will be with you in a few moments.
20 mins ago
Once an order is placed, a pending authorization hold is placed with your Financial Institution. You are not charged until the order has shipped. I see that your order was sent in two parcels. This means that you have a charge of $205.34 and $27.38. Please allow up to 7 days for the original charge of $236.47 to fall from your accounts. This amount of time will depend on your Financial Institution.
19 mins ago
No
18 mins ago
I have a charge for $205
18 mins ago
and $231
18 mins ago
These pending charges affect my available balance
18 mins ago
Shanise, Sephora Beauty Advisor
I understand and apologize for the inconvenience. Please allow up to 7 business days for the original charge to fall from your account.
18 mins ago
No
17 mins ago
Can I speak with a manager?
17 mins ago
This is pretty egregiious
17 mins ago
egregious
17 mins ago
I've had a relationship shopping at sephora since 1999. I've never seen this type of transaction before, where Sephora reached into my account to take more out than I spent.
16 mins ago
This is not ok.
16 mins ago
This is twice the amount that I actually spent.
16 mins ago
I will not just allow it to fall off in a week. This affects my spending power NOW.
16 mins ago
Shanise, Sephora Beauty Advisor
I completely understand your frustration. Since your order was sent in two parcels, you received additional pending authorization holds. The original hold will fall from your account within 7 business days. For sooner results, you can contact your Financial Institution.
15 mins ago
No.
15 mins ago
I need a manager.
15 mins ago
asap.
15 mins ago
Shanise, Sephora Beauty Advisor
You can contact us via phone at 1-877-737-4672 to speak with a Supervisor directly if you would like.
14 mins ago
You have no access to a supervisor?
14 mins ago
Shanise, Sephora Beauty Advisor
One moment please.
12 mins ago
10 mins ago
You have been transferred to Emirce
Emirce
Hi Jeannine, thanks for getting in touch. My name is Emirce, I'm the supervisor on duty. I can confirm that the pending authorization on your account will drop any moment now. I recommend checking with your financial institution to see how much longer it'll take to reverse.
6 mins ago
Emirce, Something needs to be done to make this right. Saying that it will drop from my account does not suffice. I did not spend $440 on sephora products, yet that's how much has been taken from my available balance. Sephora had no right to put 2 pending transactions that total this amount. I will not spend even more time on the phone with my banking institution to correct Sephora's wrong. Something needs to be done to make this right.
4 mins ago
Emirce
Unfortunately, it's only the financial institution can drop the pending authorization. On our end, we've already taken all the necessary action.
3 mins ago
I'm not going to argue about it. It was wrong. Period. Something needs to be done to make it right.
3 mins ago
I need another supervisor if you cannot.
3 mins ago
Emirce
Unfortunately, no one in Sephora will be able to expedite the reversal of the pending authorization.
2 mins ago
That's not what I'm asking for.
2 mins ago
I'm saying Sephora needs to somehow make it right, other than to tell me it's frustrating.
1 min ago
This is not the company I thought it was, if that's the answer to my complaint. Which is clearly valid.
1 min ago
Emirce
If there isn't a different issue I can assist you with, I'll need to end this chat. If there's something else I can look into for you, then I'd be glad to.
just now
No that's the only issue. If you need to end the chat because you refuse to help further, that's been made clear. Thank you.
just now
type here