Does this happen to everyone?

[CC2012]

I placed an order and I was given the option of grabbing 3 samples. I selected them and was excited to try them. Today I received my order and received 3 completely different samples that I never selected. Does this happen to Everyone?

[NicoAro]

This happened to me too.

I've placed 3 different orders over Decemeber 2017, adding up to $200+ and received NO samples in any of the 3 orders. I contacted them via e-mail and got a shady "we can't guarantee samples". I believe Sephora should not advertise the free samples if they can't deliver.

I, since then, decided I'm switching to ULTA and have canceled my Play subscription. I encourage you to do so, as well.

[CC2012]

I agree!! Why give you the option of choosing your samples if there just going to place whatever they want or not place any at all 😔