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201,119 Posts
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Delivery to wrong address
I have received the notification that my package was delivered but the
photo shows a completely different house and the address is not mine
either. I don't know where they got the address from but on ...
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Refused return exception after being hospitalized
I am deeply disappointed by my experience with Sephora support today. I
initiated my returns and printed my shipping labels on time. However, I
was unexpectedly hospitalized, making it impossible to p...
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1
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1 Reply
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Re: Refused return exception after being hospitalized
@rachelmae I'm sorry to hear about your experience. It looks like your
private messages are currently turned off. Please send me a private
message with your order number. You can adjust your account s...
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Disappointing Customer Experience at Sephora
I recently visited Sephora in Farmington, Utah with my 4-year-old son
after not shopping there for quite some time. I had been hesitant to
return because I’ve struggled with rosacea, health issues, we...
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1 Reply
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Re: Disappointing Customer Experience at Sephora
@RiaGrape Thank you for taking the time to share your recent experience
with us and I’m very sorry to hear that it did not meet your
expectations. I’m glad to hear that your initial interaction with o...
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NO ADULT TOYS should be sold at Sephora!
I find it upsetting to see adult toys being sold at Sephora! Everyone
can see their website including children! Children and young adults
should not have to be bombarded with sexual items and reviews ...
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Re: NO ADULT TOYS should be sold at Sephora!
Amazon sells a ton of adult products too, kids browse Amazon
everyday..Instead of targeting Sephora which is more geared towards
adults than Amazon is is you should try to work on your inner Karen
wit...
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Re: NO ADULT TOYS should be sold at Sephora!
Hello,Sephora should remove the adult toy options from their website.
Children browse and shop on Sephora.com Parents would understandably not
expect a makeup website to advertise adult toys. Very irresponsible of
Sephora in my opinion.
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Re: NO ADULT TOYS should be sold at Sephora!
I, too, am appalled Sephora is selling adult toys. As a parent to a 12
year old, I was shocked when I recently opened an email with an image of
a vibrator below Tom Ford’s new fragrance Vanilla Sex. I...
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Re: NO ADULT TOYS should be sold at Sephora!
Hi @pancakes4one, We appreciate you sharing this feedback with us. We
offer a wide range of product categories including Intimate Wellness. I
will share your concerns with our teams and appreciate you...
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I mistakenly scratch of some code on my Sephora gift card
I purchased $250 *4 at the store and I mistakenly scratch off some codes
because this is my first time buying the gift card . Please I need your
help to retrieve the number 😭
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1 Reply
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Re: I mistakenly scratch of some code on my Sephora gift card
@joe11111 If the first 12 digits are visible or if you have a receipt
with that information, we may be able to locate the gift card in our
system. It looks like your private messages are currently tur...
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Fantastic in store experience!
I planned a 13th birthday party for my daughter at The Woodlands Mall
Sephora store. From start to finish, it was so professional and
beautifully done! LaConnya (manager) and her team were wonderful a...
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1 Reply
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Re: Fantastic in store experience!
@amybelle2001 I'm glad to hear about your experience and appreciate you
taking the time to share it with us. I will share this feedback with our
retail division so the team can be recognized.
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Received a used/opening product. Customer service did nothing to help.
Received a hair tool product from my online ordered that I picked up in
store and it was used. The tape was cut off and the inside had grease on
the box/the cardboard around the hair tool was ripped. ...
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1 Reply
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Re: Received a used/opening product. Customer service did nothing to help.
@amandanakashima I'm sorry to hear that! It looks like your private
messages are currently turned off. Please send me a private message with
your order number. You can adjust your account settings (th...
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Defective Product
I ordered a travel sized perfume of vanilla woods by 7 virtues and it
arrived completely empty, the box is soaked with the perfume. Would I be
able to get a replacement? I was looking forward to using...
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1 Reply
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Re: Defective Product
@nicole13allison Oh no! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact us by phone at 1-877-737-4672 or throug...
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Live Chair is unavailable
Hi! I got a wrong item in my order and live chat is unavailable. Could
someone help me, please?
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3 Replies
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Re: Live Chair is unavailable
Jumping in on this older post since others might still be running into
similar issues. If anyone here recently had trouble with messages being
turned off, were you able to switch your settings on a br...
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0 Replies
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Re: Live Chair is unavailable
@nushu18, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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1 Reply
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Re: Live Chair is unavailable
Thank you! I called and my issue was resolved. Live chat still will be
more convenient, but it looks like it is down quite often.
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Unused Gift Card showing zero balance
I just tried to use a brand new gift card for $50. It is showing $0
balance. It was brand new, I just removed it from the backing and
revealed the code. I have the receipt from the gift giver verifyin...
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26 Replies
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Re: Unused Gift Card showing zero balance
Same thing happened to me.I just tried to use a brand new Sephora gift
card for $50, and it’s showing a $0 balance too. I was gifted it for
Christmas and I haven’t used it at all, so I’m really confus...
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2 Replies
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Re: Unused Gift Card showing zero balance
@Reignspage I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
gift card number or you can contact us by phone at 1-877-73...
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1 Reply
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Re: Unused Gift Card showing zero balance
Hi, I’m really disappointed with this experience and was hoping someone
could help. I received a $100 gift card for my birthday that was
purchased at Ralphs and appeared completely sealed. When I trie...
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Re: Unused Gift Card showing zero balance
I bought a gift card inside a grocery store. My daughter tried to use it
today and the store advised here there was no balance on the card
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1 Reply
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Re: Unused Gift Card showing zero balance
@mss200424, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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0
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0 Replies
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Re: Unused Gift Card showing zero balance
I received a gift card for $30 during the holidays. I just went to use
it and scratched off the silver strip to reveal the card number and pin.
When I went to redeem it, it says a balance of $0. I cal...
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Re: Unused Gift Card showing zero balance
I got a $50 card from my friend and it’s saying 0 balance. I took the
card to kohl’s and they employee was surprised too as she was the one
who opened the card in front of us.
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1 Reply
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Re: Unused Gift Card showing zero balance
@honeysephora I'm sorry to hear that! It looks like your private
messages are currently turned off. Please send me a private message with
your gift card number or you can contact us by phone at 1-877-...
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Re: Unused Gift Card showing zero balance
The same thing happened to me. I scratched off the back, and it said I
had a $0 balance. Did you find a solution?
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Re: Unused Gift Card showing zero balance
Yes. Here was the process I went through: (1) Sephora customer service.
They asked for images of the card. They told me it was never activated
by Meijer (the supermarket where my MIL purchased it). Th...
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Re: Unused Gift Card showing zero balance
I just got a $50 gift card for my birthday and it was used on nov 2nd
and nov 13th when it was still in the mail. I didn’t even receive the
card and open it until november 14th. Sephora basically said...
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2 Replies
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Re: Unused Gift Card showing zero balance
@beccabeautyxo I'm sorry to hear that! It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a privat...
0
1
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1 Reply
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0 Replies
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Re: Unused Gift Card showing zero balance
Same thing happened to me. I was gifted a new giftcard and I scratched
the pin and number myself but its showing 0.
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1 Reply
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Re: Unused Gift Card showing zero balance
@priths18 sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your gift
card number or you may contact us via phone at 1-877-737-4672 or via our
live chat for assistance. Thank you!
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Re: Unused Gift Card showing zero balance
This just happened to us too! The store and customer service could not
help. It was bought at a Sephora store!! Their answer pretty much was
too bad! Shame on Sephora, the store admitted they got rid ...
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Re: Unused Gift Card showing zero balance
Similar situation happened with me. I had gotten a gift card for my
birthday that was unopened and when I went to use it at the store the
balance showed it was zero, is there a fix to this?
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1 Reply
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