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Post in Customer Support
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YXCui
NEWCOMER I Rouge
‎10-07-2024 04:43 PM
‎10-07-2024 04:43 PM

Disappointed with Sephora

I redeemed 100 points for a serum, but they gave me a gel cream instead. I’m very disappointed with Sephora’s service in recent years.

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keelybt
MOD Rouge
‎10-08-2024 08:01 AM
‎10-08-2024 08:01 AM

Re: Disappointed with Sephora

@YXCui I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.

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keelybt
MOD Rouge
‎10-07-2024 04:52 PM
‎10-07-2024 04:52 PM

Re: Disappointed with Sephora

@YXCui I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

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Conversation Stats
  • 2 replies
  • ‎10-07-2024 04:43 PM
  • 365 views
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  • IMG_3932.jpeg
  • IMG_3933.png