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Post in Customer Support

Didn't receive one item and several samples.

Hi, I received my package today that was supposed to contain 6 things in total (2 full price items, one gift with purchase, and 3 samples. I opened it up to find one of the items and the free gift with purchase. The packing slip lists both of my original items and the gift with purchase item. I can find no other shipping info that would indicate the order was split/additional packages. Please help me get this resolved.

RE: Didn't receive one item and several samples.

Lately, all my orders are missing samples or they are the wrong ones. Why is Sephora getting sloppy? Outsourcing? Poor quality control? Just don't give a darn? Don't you still care about your customers?

Re: Didn't receive one item and several samples.

Hi bpi0002,


I am sorry to hear that your order was missing an item and some of your samples were missing as well! I am sending you a message now to help:)

❤️ Melissa

RE: Didn't receive one item and several samples.

same thing happened to me on my last purchase! I contacted sephora directly and informed them-they explained the situation and as compensation gave me points on my card. It was handled promptly and as disappointed as I was I greatly appreciated how swift they were to reply and rectify the situation as best as they could. hope you have the same luck!!!
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