Didn't receive Points Bazaar items or samples

[SarahMB420]

Hi, I ordered 2 items from the points bazaar (as well as selected samples) and all that was in my package was the perfume. I'm disappointed that the last couple times I've ordered, the items I bought with points haven't arrived. What's the point in trying to earn points if the rewards never show up?

[1madfan]

😟😟 I hate when that happens my Mother’s Day order didn’t have the extras either. It always seems to be the good packs too

[LaurieBT]

@SarahMB420, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!