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Post in Customer Support
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Did the sale just suddenly end for everyone else?

Was narrowing down everything in my cart assuming the sale ended at 11:59PM PT as per the promo email I received. At around 11:15PM PT the sale items started reverting back to normal price one by one. They're now all back to normal price. Super disappointing as my cart effectively just doubled in price. No customer service is live. Super disappointing 😞 

 

Confirmed across desktop web and mobile app. 

Re: Did the sale just suddenly end for everyone else?

Hi @totaldebmove,

 

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, the names of the items, and any screenshots if possible, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

 

Best,

Laurie

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