Did not receive my samples

[hailichka]

I just received my order, and did not receive any of my free samples. I know they are free but I was so looking forward to the Barbara Sturm C cream. I know maybe it must be that they were all used up- but I went back to check and both of my samples that I put in my basket were still available. Had this happened to anyone else 😞 

[AlexaAlves]

Yup I just ordered and got none of my samples... It's very disappointing because those samples where products I wanted to buy but wanted to try them out first  😞

[DaneeBT]

Hi @AlexaAlves,

I'm so sorry to hear that! I will send you a PM.

Always,
Danee

[Freyasmews]

I didn't receive my free samples in an order that was delivered today, either. I wonder why this seems to be happening with relative frequency? It's disappointing.

[MsHollyG]

I did not receive samples on my last order either.

[MsHollyG]

Thank you!

[LaurieBT]

Hi @MsHollyG and @Freyasmews,

I'm sorry that you did not receive your samples! I'll send you a message shortly. 

Warm regards,

Laurie 

[Liska2]

Yes! Received my order yesterday and it had no free samples but they were still available as choices upon checkout. I don’t understand why they are still choices if they have none? Doesn’t that just create more disappointed customers?

[DaneeBT]

Hi @Liska2,

Sorry to hear about that! I'll send you a PM.

Always,

Danee

[JaneanBT]

Hi @hailichka,

I will send you a private message.

Best Wishes,

Janean

[Heath77]

Can you please respond to me. I haven't received samples in my last 6 orders.

[LaurieBT]

Hi @Heath77,

I'm sorry to hear this! I'll send you a message shortly.

Best,

Laurie

[vltvancouver]

I have had the same happen on my last two orders. 

[LaurieBT]

Hi @vltvancouver,

I am sorry about this! I'll send you a message shortly.

Warm regards,

Laurie

[byt17]

Hi, is the only resolution offering 50 points for missing samples? that's what chat support seems to offer.