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Post in Customer Support
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Did not receive my samples

I just received my order, and did not receive any of my free samples. I know they are free but I was so looking forward to the Barbara Sturm C cream. I know maybe it must be that they were all used up- but I went back to check and both of my samples that I put in my basket were still available. Had this happened to anyone else 😞 

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Re: Did not receive my samples

Yup I just ordered and got none of my samples... It's very disappointing because those samples where products I wanted to buy but wanted to try them out first  😞

Re: Did not receive my samples

Hi @AlexaAlves,

 

I'm so sorry to hear that! I will send you a PM.

 

Always,
Danee

Re: Did not receive my samples

I didn't receive my free samples in an order that was delivered today, either. I wonder why this seems to be happening with relative frequency? It's disappointing.

Re: Did not receive my samples

I did not receive samples on my last order either.

Re: Did not receive my samples

Thank you!

Re: Did not receive my samples

Hi @MsHollyG and @Freyasmews,

 

I'm sorry that you did not receive your samples! I'll send you a message shortly. 

 

Warm regards,

Laurie 

Re: Did not receive my samples

Yes! Received my order yesterday and it had no free samples but they were still available as choices upon checkout. I don’t understand why they are still choices if they have none? Doesn’t that just create more disappointed customers?

Re: Did not receive my samples

Hi @Liska2,

 

Sorry to hear about that! I'll send you a PM.

 

Always,

Danee

Re: Did not receive my samples

Hi @hailichka,

 

I will send you a private message.

 

Best Wishes,

 

Janean

Re: Did not receive my samples

Can you please respond to me. I haven't received samples in my last 6 orders.

Re: Did not receive my samples

Hi @Heath77,

 

I'm sorry to hear this! I'll send you a message shortly.

 

Best,

Laurie

Re: Did not receive my samples

I have had the same happen on my last two orders. 

Re: Did not receive my samples

Hi @vltvancouver,

 

I am sorry about this! I'll send you a message shortly.

 

Warm regards,

Laurie

Re: Did not receive my samples

Hi, is the only resolution offering 50 points for missing samples? that's what chat support seems to offer.

14 Replies
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