Denied refund! Terrible service

[AaKay47]

The employee are the worst!

No help no answers everyone hangs up on every call!

Whats wrong with sephora, I’m done buying here

I want my money back for my order, I made a order literally during the spring sale a month ago and still didn’t get my order or money back!!

The managers a fake, I’m probably talking to the same person again!

[LaurieBT]

Hi @AaKay47,

I'm sorry to hear this and I'm happy to take a look further. Please note, the screenshot was removed from your post as it contained your order number. 

Best regards,

Laurie 

[AaKay47]

Hello are you still there? I need this resolved today !

[LaurieBT]

Hi @AaKay47, 

I sent you a private message. If you have any additional questions please respond directly to my message. Thank you.

Best,

Laurie

[AaKay47]

Hello Laurie, I’m sorry i’m really feed up with this!

It’s been a month I have to deal with this, I can’t get anything done by phone, what’s going on?

I need my refund I don’t want a replacement or anything!

[AaKay47]

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THIS STILL SHOWS SHIPPED! How does this make sense, I never got anything and it’s doesn’t take a month to deliver!!! I want my money back!