Defective product

[jazzy2513]

Hi, I was wondering if anyone had any information for me. I recently purchased a Nars Laguna contour palette. While using the palette, I turned my hands sideways and the entire product fell out of the casing. I know this is not normal as I just finished using the same palette which I purchased previously. It was my first time using this new palette. I’m wondering if I could be able to get an exchange for it as it’s still within the window (I purchased the product December 27, 2024).

 

 

 

[keelybt]

@jazzy2513 Oh no!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service