Defective item

[Novia408]

I purchased #Benefit Cosmetics Mini Precisely, My Brow Pencil Waterproof Eyebrow Definer Shade 5 on August 23.  The package came in the correct shade #5 (dark warm brown) and the pencil case came in the correct shade. However the pencil itself is light grey.  It’s a manufacturer defective item.  Can I get a refund or exchange?

 

 

[Novia408]

@DaneeBT there’s no message in my inbox.

is it possible for you to email me instead?

thanks 

 

[DaneeBT]

@Novia408 yes! I just sent you an email 🙂

[DaneeBT]

Hi @Novia408,

Oh no! I will send you a PM to further assist.

Regards,

Danee

[Novia408]

@DaneeBT I’ve replied to your email back on November 1, 2020 but haven’t heard any confirmation from you yet. Can you please advise the status?

[DaneeBT]

@Novia408 I'm sorry for the delay. I'll be responding shortly!

[Novia408]

@DaneeBT thanks, look forward to hearing from you.

[DaneeBT]

@Novia408 It doesn't look like I've received a response from you yet. To reply to my message, please select the envelope icon in the top right corner of BIC, select my message, then reply. Thank you 🙂