Debit card not working online

[Julianaxosarkis]

I have been trying to make an online purchase with BMO Debit Mastercard and it keeps showing me this message:

"Payment error - your payment could not be processed. Please verify that your card number, expiration date and cvn are correct and that your billing address matches what the bank has on file. We have reversed any pending charges to your account." 

But the thing is I use this card constantly on all other websites and it works just fine. Except on the Sephora website.The information I have entered are all correct (card number, cvn, address etc) and the exact same as the one I have on my banking file. 

Anyone knows what might be the issue there?? Thanks!

[Thyyyyy]

Did you solve it? I'm also having the same problem. Can someone help me solve this issue?

[keelybt]

@Thyyyyy I will look into this for you and will send you a PM with more information. 

[keelybt]

@Julianaxosarkis I will look into this for you and send you a PM. 

[Aziyah]

I'm trying to pay with my debit card and mine isn't working either and I live in the US.

[JaneanBT]

Hi @Aziyah,

I am very sorry for the trouble you are having. I will send you a private message.

Best Wishes,

Janean