Damaged sample (VIB+Rouge gift)

[Anonymous]

It is so sad when I discovered the lid of my Perricone MD Hypoallergenic Eye Cream sample (0.13 oz/ 3.8 mL) is broken, eye cream exposed to air, definitely contaminated. This eye cream is from the Perricone MD VIB + Rouge Gift. Can I get a new one please? Thanks!

(***I really don't want to keep coming here to ask for help... So please, Sephora can you just be more careful about samples? It is the third time I have to post threads about missing  / damaged / wrong samples...)

[LaurieBT]

Hi @Anonymous,

Oh no! I'm sorry to see that your gift arrived in this condition. I'll send you a private message to help shortly.

Warm regards,

Laurie

[Anonymous]

I can't send private message to reply you as the system said "You have reached the limit for number of private messages that you can send for now. Please try again later."

And I tried many times already.

I will just put the message here. 

Hi @LaurieBT ,

I have just checked my account detail and my default address is acutally right, I don't know why you just send out stuff to an outdated address without even confirming. This is very ignoring. Please send the sample replacement to the default address of my account, there is actually only one address in my profile and that is the one. Thanks.

[LaurieBT]

Hi @Anonymous,

I apologize for the confusion on my part! I just sent you a private message with additional details regarding your new order. Also, I'm sorry for the trouble with accessing your private messages. You may need to clear your cookies/cache, or switch to another Internet browser to access your private messages. Thank you for your patience throughout this process!

Best regards,

Laurie