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Post in Customer Support
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Damaged product

I got my skincare delivery from sephora that I ordered. From first look the box was obviously soaked before I even opened it. I was afraid that one of the ordinary glass bottles broke during shipping. But when I opened the box it was the ordinary Glycolic acid. More than half the bottle was gone and the lid was not on correctly. All the packaging for the products that I ordered was soaked through and falling apart. 

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Re: Damaged product

Hi @Chase98 I'm sorry to see that. I will send you a PM!

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