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Post in Customer Support
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Conavi
NEWCOMER II Vib
‎05-07-2020 09:39 AM
‎05-07-2020 09:39 AM

Damaged product

I received my Sephora order yesterday and one of the products arrived completely shattered. I would like to know if there’s a way to get a replacement sent or a refund??

 

i have included pictures of the item. 

thanks

2AA1B130-A2A4-4C6C-8020-3BF66914429D.jpeg

 

007D3DED-8D50-4D92-A9F9-7684443F5EC5.jpeg

 

AC9C46D9-1853-46E7-9A92-5F5663B042FF.jpeg

 

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1 Reply
LaurieBT
MOD Rouge
‎05-07-2020 08:43 PM
‎05-07-2020 08:43 PM

Re: Damaged product

Hi @Conavi,

 

I'm sorry to see this! I'll send you a message to assist.

 

Best,

Laurie

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1 Reply
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  • 1 reply
  • ‎05-07-2020 09:39 AM
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Photos3
  • 007D3DED-8D50-4D92-A9F9-7684443F5EC5.jpeg
  • AC9C46D9-1853-46E7-9A92-5F5663B042FF.jpeg
  • 2AA1B130-A2A4-4C6C-8020-3BF66914429D.jpeg
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