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Post in Customer Support
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Damaged online delivery - Hourglass palette

I am so bummed, I received my online order of the Unlocked Hourglass palette because Coupon Cabin had a one time coupon instead of waiting for the next sale but it arrived severely damaged today. Most of the highlight was in pieces when I opened it.  I have been wanting to buy this since it came out and my local Sephora doesn’t carry it for me to even go exchange it which would negate my Coupon Cabin discount. Not a happy camper.

Re: Damaged online delivery - Hourglass palette

Hi @bliss9273,

 

I will send you a private message so that I can look into this for you. Thanks! 

 

Best Wishes,

 

Janean

RE: Re: Damaged online delivery - Hourglass palette

JaneanBT, I haven't heard anything back since your request on 10/17 for a picture, is there any update on my issue? Thank you -Serena

Re: RE: Re: Damaged online delivery - Hourglass palette

Hi @bliss9273,

 

I'm sorry to hear that your palette arrived damaged. I will send you a PM to assist you momentarily. Thank you!

 

Warmest regards,

Helen

Re: Damaged online delivery - Hourglass palette

Thank you for the prompt response JaneanBT, I received your message and sent you the picture taken immediately after opening the palette. 

 

-Serena

RE: Re: Damaged online delivery - Hourglass palette

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