Damaged item

[chicabonita661]

Is the customer service chat broken because it hasn't changed in a few days. 

I have a dried out item that I received in my recent order,  I know the photos don't really show how clumpy and rubbery it is 

 

 

[LaurieBT]

Hi @chicabonita661,

I'm sorry to see this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best,

Laurie