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Post in Customer Support
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Rikki1997
NEWCOMER I Rouge
‎09-06-2022 10:55 AM
‎09-06-2022 10:55 AM

Damaged Item

Hi, I just received my package and I don’t know whether it’s poor packing by Sephora but more likely from Verb not sealing their bottles, but I now have an empty 355ml bottle of shampoo. Completely empty. And other items and the box drenched in shampoo. I feel really bad for the mail company, this is ridiculous. How can I go about a refund? I would ask for another one but it will just happen again. I have lots of pictures to prove it.

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DaneeBT
MOD Rouge
‎09-06-2022 11:03 AM
‎09-06-2022 11:03 AM

Re: Damaged Item

Hi @Rikki1997

 

Oh no! I will send you a PM to assist.


Regards,
Danee

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  • ‎09-06-2022 10:55 AM
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