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Post in Customer Support
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briet
NEWCOMER I Rouge
‎04-29-2018 02:54 PM
‎04-29-2018 02:54 PM

Damaged Item In Mail

I ordered a Youth To The People face cleanser in the mail as they don’t sell it in my local Sephora store, as well as some other gift items, and my cleanser shattered in the box and ruined the entire order I made. Just wondering how to proceed. 

Thanks! 371F49D9-85CC-4734-8FB7-8992E1615DEA.jpeg

 

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RaquelBT
ALUM II Insider
‎04-29-2018 05:37 PM
‎04-29-2018 05:37 PM

Re: Damaged Item In Mail

Hi @briet,

 

Oh no! I'm so sorry about this. I'll be sending you a PM shortly to assist. 🙂

 

 Best Regards,


❤️ Raquel

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  • ‎04-29-2018 02:54 PM
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