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Post in Customer Support
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DO NOT BUY SEPHORA GIFT CARDS

Spoiler
 

I urge all parents, grandparents, and guardians to stop throwing money away on Sephora gift cards that are routinely damaged when peeling away the sticker covering the pin. I urge all to stop buying gift cards that are clearly defective or poorly made so much so that there are many many pages on this very site dedicated to this and when the response at the stores is “this happens all the time and you have to call.” I urge all to stop supporting a company that doesn’t properly train their employees or allows lying as not one but three employees at different told me that if I called they could help me. This is not the case as the card is considered money and there is nothing they can do even though the employee is the one who damaged my card at checkout.  You would think a company this visible would rectify the clear problem they know they have with defective cards, or, would be more helpful when it does happen to loyal consumers. Do better Sephora. 

1 Reply

Re: DO NOT BUY SEPHORA GIFT CARDS

Hi @Scarlettx67,

 

I'm sorry to hear about this! It looks like your private messages are turned off. However, if you would like to send me a message with more details, I'll be happy to look into this further. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us. If the chat page shows it's unavailable, you may need to keep the page open for a few minutes until the next agent becomes available. 

 

Best regards,

Laurie

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