Credit card link

[mdenz]

I have received my physical Sephora Visa Signature card and successfully activated it, but it still is showing that my account is “under review” in the app and will not let me apply the 25% off discount for my first purchase. I am very frustrated and have spoken with multiple people on the phone to no avail. I am very close to cancelling the card. 

[LaurieBT]

@mdenz, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

[mdenz]

Hi Laurie - thank you for reaching out! I think I have turned my private messages on now and would appreciate if you could reach out to me there. I have tried contacting customer service a few different times now and have not found a resolution. Thank you! 

[LaurieBT]

@mdenz, I sent you a private message. Thank you!