Credit Card not linked to Sephora Beauty Insider Account

[Wendy922]

I had a Sephora Visa credit card that got hacked. I received my new card. I activated it and registered it online. I confirmed that my address, phone number, and email are correct. I made the new credit card number my default email. After all this, my card doesn't appear to be linked to my card. I used to be able to go right to the app and make payments, view my transactions, etc. Since I got this new card, the option is no longer there. I have a reward and can't access it in the app. I called your customer service line and was told to "check with someone in a Sephora store." Why? The store does not get involved with the app. I called Comenity bank and explained the whole situation. I was told that I needed to go to comenity.net to register the card. I have already done this. It also tells me that it can't send me the text code to log in because there is no number on file. This is also incorrect. I double-checked and it IS on everything associated with this card. Is there someone who can PLEASE help me with this? I use this card very frequently so I can earn rewards. However, not being able to access them does me no good. Part of why I signed up for this card is that the Sephora app was great in that it allowed me to go right on the app and make my payments. Now I can't do that. There are SO many credit cards out there and I chose yours because I have been a fan of Sephora and been a Rouge member for years and your app made everything easy. Please help.#sephora

[keelybt]

@Wendy922 Oh no!  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[Wendy922]

Hello. I have turned on the private messages. 

Thank you.