Credit Card Will not Work!

[MehreenBhatti]

I recently got the Sephora credit card. The actual card came in the mail and it has been activated. I am unable to make a purchase online. It keeps saying Payment error - your payment could not be processed. Please verify that your card number, expiration date and cvn are correct and that your billing address matches what the bank has on file. We have reversed any pending charges to your account." Please help!

[kevinbt]

Hi @CharleneXJ - I'm sorry to hear that! For assistance with your card, please contact us at 1-877-737-4672 and they will direct you to the correct department. 

Best, 

Kevin

[april1997]

Mine is also not working, I was told to contact bank but the phone call won't go through. 

[DaneeBT]

Hi @april1997,

I'm sorry for the trouble you're having! I'm sending you a PM now to assist.

Always,
Danee

[Anonymous]

I'm also not able to usemy  card on line or add to my PayPal.This is VERY frustrating please contact ASAP 

[DaneeBT]

Hi @Anonymous,

Sorry to hear that! I will send you a PM in just a moment.

Always,
Danee

[savsween]

Mine won’t work either. Can anyone help please? 

[LaurieBT]

Hi @savsween,

I'm happy to take a look further! I'll send you a private message shortly.

Warm regards,

Laurie

[savsween]

I called customer service & the lady I talked to was no help at all. She didn’t even attempt to help or tell me what to do/how to fix it. She said “try a different card”. No. I got a Sephora card for a reason. It’s brand new, never been used. There is absolutely no reason why it shouldn’t work. 

[Anonymous]

SAME. THAT'S WHAT THEY TOLD ME TO. THE WHOLE POINT OF THE CARD IS FOR ME TO USE IT AS A PAYMENT METHOD. THAT'S WHY I GOT IT. These people are so frustrating and I'm so glad I'm not the only one feeling frustrated and unheard with this issue. 

[RebeccaBT]

Hi @savsween,

I am so sorry to hear this. I can see our mod Laurie has reached out to you via PM to assist you. If you need further assistance, please send me or another mod a PM so we can further assist. Thank you! 

Best,
Rebecca

[fatinabdullah]

im having the same thing happen to me and all my information is correct .

[keelybt]

Hi @fatinabdullah I will send you a PM to help.

[ughhv]

It's 2020 and I'm having the same problem.

[LaurieBT]

Hi @ughhv,

I will send you a private message to assist. Thank you!

Best regards,

Laurie

[linneawik]

Hi! I’ve tried to order multiple times on both my cards and I’m having the same issue. I emailed customer service but haven’t heard back yet. I’d like to order before the VIB sale ends tomorrow. Please let me know if there is anything else I can try. I appreciate your help!

[ZakiyaBT]

HI @linneawik,

I am sorry to hear this! If you still need assistance please send me a private message with your email address. Thanks!

Best,

Zakiya

[shhneri]

I’m having the same issue , what’s the point on having a credit card if you can’t use it .

[LaurieBT]

Hi @MehreenBhatti ,

This post has been moved to Customer Support. I'm sorry for the trouble and I will send you a private message to help shortly.

Best regards,

Laurie

[devp1]

I am also receiving this error and cannot reach anyone by phone I have been on hold for hours

[melissabt]

@devp1,

I am going to send you a message shortly.

[toxxicx]

I'm having the same issue and someone told me to call support. I don't want to. Clearly it's not my fault. I made sure all my info is correct but it still won't work. I don't know what support would do besides place my order for me which is not what I want to do, or they could confirm my details are correct and make my card work which they should be able to do via email or whatever..