Credit Card Will not Work!

[MehreenBhatti]

I recently got the Sephora credit card. The actual card came in the mail and it has been activated. I am unable to make a purchase online. It keeps saying Payment error - your payment could not be processed. Please verify that your card number, expiration date and cvn are correct and that your billing address matches what the bank has on file. We have reversed any pending charges to your account." Please help!

[DaneeBT]

Hi @AniP1013,

Oh no! I will send you a PM.

Always,
Danee

[ccrod707]

Same here so frustrating just used it two months ago zero balance and yet here we are trying to order birthday presents and nothing at all just the error.

[sarakinns]

How was this resolved? I am unable to make a purchase as well

[keelybt]

@sarakinns I will take a look and send you a PM. 

[Zaranthenia]

This is also happening to me! My card is 100% paid off,  my balance is 0... What's wrong?! 

[JaneanBT]

Hi @Zaranthenia,

I  am sorry about that. I will send you a private message.

Best Wishes,

Janean

[josandjill]

Yes!!! This is happening to me too! However I was able to make a payment!!! But when I try to place an order online it says the same !! Did you find out what to do? 

[DaneeBT]

Hi @josandjill,

I'll look into this then send you a PM.

Always,

Danee

[josandjill]

I appreciate your quick response. But my card it not expired. I just received it and it expires in 2024. It keeps declining my purchases and when I call it says it is active and ready to use. 

[DaneeBT]

@josandjill Please reply directly to my private message for further assistance. To reply to it, please click on the envelope icon in the top right corner of BIC, select the message, then reply.

[laurenvickie]

I am having the SAME problem with the SEPHORA credit card I just got in order to use during this sale. The credit card company has the WORSTTTTTTTT customer service. I can not use the credit card using the sale and get the double points I was promised when I opened the account. I might have to cancel this card as the ONLY reason I got it was to use during this sale and get double cash back points. disgusted by the service provided. If you haven't done so yet PLEASE do not open an account!!!!!!!!!!! 

[Anonymous]

I agree. I have ended up in tears BOTH times I've called the customer service hotline. The first time was because the card literally just DIDN'T show up and the second time was today when I activated the card and then it was declined with a $0 balance. 

[LaurieBT]

Hi @laurenvickie,

I'm sorry about this! I'll take a look further and I'll send you a message.

Warm regards,
Laurie

[Anonymous]

Same 

[angiemezzz]

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@MehreenBhatti wrote:

I recently got the Sephora credit card. The actual card came in the mail and it has been activated. I am unable to make a purchase online. It keeps saying Payment error - your payment could not be processed. Please verify that your card number, expiration date and cvn are correct and that your billing address matches what the bank has on file. We have reversed any pending charges to your account." Please help!

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I'm having that same issue. Any recommendations on what to do?  

[PenelopeBT]

Hi @angiemezzz,

I will send you a private message.

Best,

Penelope

[shaylamariiie]

Just got this figured out! You need to call a representative and have them activate the card for you over the phone, this is the number 1-866-702-9946

Must be some glitch with activating your card online? But yeah, just talked to a lovely lady and had her activate it for me over the phone, and I was able to make my purchase 🙂

[Juleda]

Mine won't work either but I just used it a couple of months ago and now it's displaying the same message on the app and online! HELP!!

[sumi4prez]

The same thing is happening to me! My credit card will not work. Can someone please private message me immediately

[keelybt]

@sumi4prez I will look into this for you and send you a PM.

[CharleneXJ]

I am having the same problem. Could someone help please? Spring sale starts tomorrow, I don’t wanna miss that. Lol