Consistently not including samples

[littletraveller]

I made an order in late march, and received an incorrect sample, of Danessa Myricks rather than what I ordered. Now, I have placed 2 more orders, one with a half filled prada intense perfume sample and the other with all samples missing. Not going to lie this is discouraging me from purchasing from sephora, as other stores like Shoppers do not or in my experience have not had this issue. This is only based off of my orders from this year however its more frequent than I would expect.

Why is this happening more?

[LaurieBT]

Hi @littletraveller,

My apologies! Samples can be substituted but they shouldn't be missing. I'm sorry for any disappointment this caused and I'll send you a message.

Best,

Laurie 

[TiffNic1214]

@LaurieBT I’ve also experienced this with a recent order as well as some in the past where samples I selected were missing altogether. I just assumed maybe I had missed some fine print where samples were not guaranteed with your order, especially during high volume order periods (sales, holidays, etc.)

[ddsscc]

Same here. Very discouraging. Virtually every order in past two years missing at least one sample. Usually the “valuable” one. I am thinking there is some fishy stuff happening at the warehouse. I tried to call Sephora once and was just told that samples are not guaranteed 

[ddsscc]

Happened again! Both of my orders missing all samples!! I’m getting upset. The UK sites are sooo generous and I never have this happen. Totally thinking this is a warehouse fishy situation too

[keelybt]

@ddsscc I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your order numbers or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service
 

[LaurieBT]

Hi @TiffNic1214,

I'm sorry to hear this and I'll send you a message.

Best,

Laurie