Chrome Browser

[XenRN]

Sephora!!!  Please fix the problems with Chrome browser.  I thought it was just ME but it's not.  I searched for my issue and found complaints on several blogs from 2016 to present day, and they all list my same issues.  I do not experience this on any other shopping platform using Chrome.  I can't add to shopping cart on Chrome and I can't even sign in (it used to).  Very difficult to navigate. 

It is inconvenient to have to use another browser just to order from Sephora.

Annoying!!!  Please address this issue.

Thank You. (not a 'Karen' even though it may come across that way)  😉

[melmurr]

Still experiencing this issue in 2024 😪 The website won't load on Chrome, but loads on Safari or the app... Why?

[keelybt]

@melmurr I'm sorry to hear that you are having trouble on Chrome. I will send you a PM for more information. 

[BritPretty]

It is 2024 and I am having the same issue! It comes and goes but it is only on the Sephora website!!! I'd rather give up Sephora than give up chrome browser, so It's very upsetting that they can't get this website to work. The shade finder has also not worked for me for almost two years now!!!

[LaurieBT]

Hi @BritPretty,

I'm sorry to hear this! Please clear the cookies and cache on your browser. Please also try using the ShadeFinder on the Sephora app rather than the browser. I'll forward this feedback to our teams for review and apologize for the inconvenience this may cause.

Best,

Laurie

[thegardnergirl]

SAME ISSUE still happening two days before 2024 beings. Get with the program, Sephora! You're losing my money and me as a customer because your site NEVER works.

[slipknot240]

I am having the same issues. I thought it was just me!

[LaurieBT]

Hi @slipknot240,

I'm sorry to hear this! I'll send you a message.

Best,

Laurie

[khoshgel]

I am also having issues with Sephora on Chrome. When I type an item into the search box, it pulls up a page with no products or a page with cheap-looking ads. I am super careful about sites I go to so this is strange. I cleared all of my browsing data and cookies in Chrome and the issues still occurred. I opened up Sephora in Safari and it worked fine. I deleted Chrome from my Mac and reinstalled it - the same issue.  Tried it in incognito mode - and Chrome worked. Sephora is doing something odd with their site! 

[DaneeBT]

Hi @khoshgel,

I'm so sorry about this and thank you for bringing this to our attention! I will forward this to the appropriate team so they are aware and can look into this further.

Always,

Danee

[DaneeBT]

Hi @XenRN,

I'm sorry for the issues you are experiencing! I will send you a private message to further assist.

Always,

Danee

[anjiuw]

please same issue here

[keelybt]

@anjiuw Please try clearing your cookies/cache as this should help.