Christmas return policy?

[Ashysaurusrex]

I bought some gifts during the 20 percent off VIB sales in November as Christmas gifts. Does Sephora extend the return window til end of January for holiday returns?

thank you,

ashley 

[melissabt]

Hi Ashysaurusrex,

If your items were purchased at your local Sephora store, we recommend visiting your local Sephora store with your original receipt to make the return/exchange. If you have misplaced your receipt, the stores will be able to look up the transaction using your Beauty Insider account, if your email address/Beauty Insider card was entered in at the time of the purchase. If you have questions about your return, we recommend contacting the store prior to visiting. Thank you. https://www.sephora.com/happening/home

[lacquerati]

That didn't answer the question. 😞 Anyone else happen to know? 

[Niknak6]

I'm here looking for the same answer, would love to know if there is a specific holiday return policy (I ordered in the November sale as well). Thanks! 🙂

[RebeccaBT]

Hi @Niknak6,

If the items that you purchased during the promotion were at your local Sephora store, we recommend visiting your local Sephora store with your original receipt to make the return/exchange. They are happy to assist you with more information on returns within this timeframe. For more information about our online return policy please visit here > https://www.sephora.com/beauty/returns-exchanges. Thank you! 
 

Best,
Rebecca

[Niknak6]

Thanks for your response! These purchases were made online in November. I'm just wondering if I go to my local sephora if I can return for a refund to my credit card? Or will it not be refunded since its over 30 days? (or is there an extension for returns at Christmas?)

[RebeccaBT]

Hi @Niknak6,

I recommend reaching out to your store directly for more information on in-store return accommodations. Thank you! 

Best,
Rebecca