Chat is not available

[Pandissima]

I'm trying to contact customer support, but live chat in unavailable all days, even during the mentioned working hours. Is there any other way to contact Sephora customer support in writing?

[LaurieBT]

@Pandissima, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Alternatively, you may need to keep the live chat page open until the next agent becomes available. Thank you!