Charged twice

[jenniferann90]

I heard of Sephora charging people twice for the same item but never thought it would happen to me . I was looking through my past orders and saw I was charged twice for the same brush with the same item # how does the system not catch that ??  Starting to think they do this so their sales number are higher . When I called customer service they said they can’t help me I have to go to the store and that they still may not refund me . I was so bewildered because this is fraud you are charging the same item twice !!! Is there any other way I can get a credit or refund without driving an hour to the store ? Has this happened to anyone else ? 

[LaurieBT]

@jenniferann90, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Thank you!