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Post in Customer Support
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Certain items are not appearing for me in any search format

I’ve been trying to order the sex on the peach set from too faced which includes the primer, setting spray, powder and mascara. My roommate told me they are now priced at $45.00 so I went to order some and my IT cc cream on the website. However, when I try to search the product it says it’s “product not carried”, which is highly unusual because my roomate will do a search for it and it shows up for her no problem. I’ve tried manually searching, searching by brand and it never shows up. Kind of stupid considering we’re both logged into the correct site, domain from the same country, with the exact same model phone. Why are these not showing up for me? 

Re: Certain items are not appearing for me in any search format

Hi @jhaus87,

 

I am so sorry for the issues you're having with our website and that you're not able to pull up this specific item! Can you please try searching item #2061992 in the search engine and let me know if you're able to click on the product page or if you're still seeing "product not carried"? Also, when you visit our website, are you seeing the US flag or Canadian flag in the top right corner? Thank you!

 

Always,

Danee

Re: Certain items are not appearing for me in any search format

Hi there! 

 

Im still getting the same message when I search the product number you provided, and I am indeed showing the Canadian site. I can provide screenshots later on if necessary. 

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