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Post in Customer Support
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Card is not working

"Payment error - your payment could not be processed. Please verify that your card number, expiration date and cvn are correct and that your billing address matches what the bank has on file. We have reversed any pending charges to your account."

 

I've re-entered the information in multiple times, still says this. Please help.

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Re: Card is not working

This is happening to me as well, so frustrating.

Re: Card is not working

@Rachmillhousee I will take a look and send you a PM. 

Re: Card is not working

Same thing is happening to me! All of my card info is correct. Please help.

Re: Card is not working

Hi @secretmermaid9,

 

I'm happy to check on this and I'll send you a message.

 

Best regards,

Laurie

Re: Card is not working

@Alyssafvang I will take a look and send you a PM 

Re: Card is not working

Same here, could you please take a look at my account?

Re: Card is not working

Hi @xinyuliu,

 

I'm happy to check on this and I'll send you a message.

 

Warm regards,

Laurie

7 Replies
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