Card charged no order

[bethcq]

Today i was trying to place an order, while i was doing it, PayPal charged me for it but on the page of Sephora says my payment hasn’t been made and I haven’t received any confirmation, then on my bank account I have the charge for the order, please I need to know what to do 

[bbdawn]

I’m having a similar issue, did they ever fix yours?

[LaurieBT]

Hi @bbdawn,

My apologies! Please contact our live chat > https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) so we can look into this for you. If the chat page says it's unavailable, please keep the page open for a few minutes until the next agent becomes available.

Best regards,

Laurie

[DaneeBT]

Hi @bethcq I'll take a look then send you a PM!