Cannot view details in order history

[YiannaM]

I have been having issues viewing my Details on orders, specifically 6/22/2024 on the website or app.  On the app an error message pops up and on the website, nothing loads.  I even made a return on these on 7/27/2024 and this is not showing up either.  I have logged out and logged back in, and updated my app.  

[stephsued]

I’m having the same issue and even my order number can’t be found by Sephora team member 

[DaneeBT]

@stephsued oh no! It looks like your private messages are currently turned off. Please send me a private message with your registered email address and additional details or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

[LaurieBT]

Hi @YiannaM,

I'm sorry about this! I'll send you a message shortly so that I can look into this further. 

Best regards,

Laurie