Cannot redeem birthday gift - one or more skus cannot be purchased

[chellemg]

 

Hello! I am trying to redeem my birthday gift - my birthday is November 10. When I try to add my birthday gift to my cart I get an error messages saying that one or more SKUs in provided sku list cannot be purchased. How can I fix this and get my bum bum cream?

[DaneeBT]

Hi @chellemg,

I'm sorry for the trouble you're having redeeming your birthday gift with your merchandise order! For further assistance, please contact us via phone at 1-877-737-4672, prior to submitting your order, so we can make sure it is included. Thanks!

Always,
Danee

[lilylolol]

Hi I am also having a problem with the birthday gifts I tried calling Sephora and messaging them but they are not responding my problem is that I had my birthday in August and now it’s September and i don’t understand the problem because yesterday it worked I hope you can help cause I really would appreciate it 

[DaneeBT]

@lilylolol You will only be able to redeem your birthday gift during your birthday month. It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!