Cannot complete order

[TofuQueen]

In trying to order a couple of items, I ran into multiple error messages(I screenshot one of them.) I tried removing various items to resolvethe supposed stock issue, but that didn’t help. All items are displaying as available. Considering the primer is the last in stock, I’m ratherannoyed that my go-to product won’t be available soon. Utterly at a loss as to what’s wrong now. Edit: The payment was processed/taken by Sephora, but my order was not processed on Sephora’s end!

[StephanieSBT]

Hi @TofuQueen,

I apologize for the difficulty you are experiencing with placing this order.  Here are some troubleshoot tips that may help:

-Logout and log back in

-Could we attempt the order on another device or browser?

If the issue persists, we invite you to call us at 1-877-SEPHORA (1-877-737-4672)m so we may assist you further. 
 
Regards,
 
Stephanie 

Sephora Client Services

[TofuQueen]

Hi @StephanieSBT, I did all that troubleshooting yesterday. I’d rather not try to complete my order at this time since Sephora already took my money for this phantom one! Please reverse the charges as shown in the picture (the one for $46.33):

[StephanieSBT]

Hi @TofuQueen,

I'm going to send you a PM shortly for assistance.

Best,

Steph